Tuesday, December 31, 2019

The Absurdity Of The Victorian Upper Class Society

Nora Abushaaban Marietta Reber EWRT 2z November 25, 2016 The Absurdity of the Victorian Upper-Class Society Sans irony, the title of the play, The Importance of Being Earnest - A Trivial Comedy for Serious People, by Oscar Wilde probably would have been called â€Å"The Insignificance of Being Earnest.† This is because throughout the play all the major characters lied and were not the least bit earnest. This comedy is a satire on the mannerisms of the Victorian upper-class society in the late 1800s. As it is a satire, Wilde’s intent was to poke fun at the aristocrats of his time by exaggerating their behavior to criticize how substanceless their lifestyles were. Wilde incorporates various elements of literature including genre, symbolism, and characterization to challenge the Victorian upper class’ arrogant lifestyle. They key literary device Wilde used to popularize his critique of the Victorian upper-class was genre. As this was a play, the genre would fall under drama. This type of drama was specifically known as a farce: a comedic dramatic work with absurd events. This play was a comedy in the traditional sense because it is a satire with a happy ending, as well is in the modern definition in that it is humorous. â€Å"Inseparable from any definition of satire is its corrective purpose, expressed through a critical mode which ridicules or otherwise attacks those conditions needing reformation in the opinion of the satirist† (Harris). In this case the satirist would be Wilde.Show MoreRelatedThe Importance Of Being Earnest By Oscar Wilde980 Words   |  4 Pageshypocrisy. Set in Victorian England, the two bachelors, Algernon and Jack, fight over which one of them will take the name Ernest in order to win their own girl. Wilde circumvents conventionalism and employs superior satirical st rategy to not only teach the importance of being earnest, a characteristic held dear by Victorian society, but he also chastises his world for the hypocrisy between man and woman and between upper and lower classes. Earnest does more than criticize Victorian society: the play remainsRead MoreThe Significance Of Being Earnest, By Oscar Wilde1305 Words   |  6 Pagesexaggeration around a core of society.† Satire exposes the absurdity embedded in society through exaggerated extremes of social norms. Satire is the hyperbolic expressions of absurdity, which provides clarity through sarcasm and offensive exaggerations to project a society’s ethics. In Oscar Wilde’s play, The Importance of Being Earnest, Wilde exposes the absurdity of Victorian aristocratic social propriety. Wilde utilizes numerous ironic puns and sarcasm in order to satirize Victorian social responsibilitiesRead MoreThe Importance Of Being Earnest By Oscar Wilde1418 Words   |  6 Pagesthe people of the Victorian Era act. The play itself follows Algernon Moncrieff and Jack Worthing, and their quest to get acquainted with their future fiancà ©es, Cecily Cardew and Gwendolen Fairfax. Additionally, Wilde wrote t he play during the aestheticism movement, which promoted the creation of art for art’s sake. Through the use of humor, irony, and sarcasm, Wilde highlights the artificiality of Victorian society. From this, two major themes arise: people from the Victorian Era place significanceRead MoreThe Victorian Age : An Upper Class Society1049 Words   |  5 Pages2015 The Victorian Age: An Upper Class Society The Victorian Period, the years between 1837 and 1901, was named after the reign of the great Queen Victoria in English civilization. It was during her regime that England gained economic prosperity, experienced the rapid growth of the empire, encountered dramatic changes and religious beliefs. Various social classes represented the population of England, comprising of the upper class, the middle class, the working class and the under class. Social orderRead MoreAnalysis Of The Book Alice s Adventures 1293 Words   |  6 Pagesas a children’s story, Alice’s Adventures in Wonderland has remained a mainstay with children and adults for well over one hundred and fifty years. Adults and children today can see the faults of government and society with Carroll’s use of logical nonsense to satirize Victorian era society, morality, and their sense of justice. One reason Carroll’s novel Alice in Wonderland remains in the hearts of both children and adults after so much time is due to Carroll’s keen ability to write both logic andRead MoreOscar Wildes Use Of Criticism In English Literature1107 Words   |  5 PagesA central theme of English literature in the Victorian Era was the criticism of various facets of the society. With all the changes brought by the Industrial Revolution, authors such as Charles Dickens used their work to express their views on the social system and stratification of classes. Likewise, Oscar Wilde was a playwright whose criticism, expressed in the form of satire, mostly targeted the upper classes. His famous play The Importance of Being Earnest provides a prime example of the useRead MoreThe Importance Of Being Earnest By Oscar Wilde1086 Words   |  5 Pages The Importance of Being Earnest, written by a fascinating Oscar Wilde reveals a story of social class and hierarchy during the roaring Victorian time period (1837-1901). Focusing his writing on the social classes, the play becomes comical when he exposes the flaws held by the upper class during this time. Wilde saw earnestness as being a key ideal in Victorian culture for much of British society struck Wilde as dry, stern, conservative, and so â€Å"earnestly† concerned with the maintenance of socialRead MoreRussell Jackson ´s Review of The Importance of Being Earnest by Oscar Wilde 1307 Words   |  6 Pagesof society To what extent is Wildes play critical of society? The Importance of Being Earnest: a Trivial Comedy for Serious People is a play written by, author, poet and playwright Oscar Wilde in 1894 and debuted at St Jamess Theatre in London in 1895. The Importance of Being Earnest is Wildes most eminent work and renowned for its abundant quips and entertaining satirical views on Victorian values, marriage and love. He continuously mocks the hypocritical and superficial views of upper-classRead More Satirical Social Construct Theories in Carolls Wonderland Essay1275 Words   |  6 Pages The Victorian Era held many common beliefs that contrast to everything modern society holds as true.These beliefs ecompassed such areas as social theory, class differences, racial prejudices, the effect of capitalism in society, and the role and extent of education Lewis Carroll challenges and satirizes these social constructs in his novels Alice in Wonderland and Through the Looking Glass by the use of fantasy characters and settings. He confronts the reade r indirectly through Alice; as the fantasyRead MoreThe Importance of Being Earnest Essay1237 Words   |  5 PagesOscar Wilde is set in England in the late Victorian era. Wilde uses obvious situational and dramatic irony within the play to satirize his time period. According to Roger Sale in Being Ernest the title has a double meaning to it and is certainly another example of satire used by Wilde. With a comedic approach, Wilde ridicules the absurdities of the character’s courtship rituals, their false faces, and their secrets. (Sale, 478) In the Victorian era, courtship rituals were slightly different

Monday, December 23, 2019

To What Extent Did World War Two Help The United States Of...

The Great Depression To what extent did World War Two help the United States of America recover from the effects of the Great Depression? Nirbhay Bondili Historical investigation Mr. Lissina May, 1, 2017 Question: To what extent did World War Two help the United States of America recover from the effects of the Great Depression? Evaluation of sources Source 1: Steindl, Frank G. What Ended the Great Depression? It Was Not World War II. Independent Review 12, no. 2 (2007). Frank G. Steindl is a Regents Professor of Economics Emeritus at Oklahoma State University. He focused on the theory made by Milton Friedman and Anna Schwartz of how monetary spending helped reduce the unemployment rate of the great†¦show more content†¦Causes of the Great Depression Throughout the 1920’s the Us economy expanded rapidly and it more than doubled its wealth between 1920 and 1929. Investing in stock had gained popularity all the way from millionaires to janitors. This gained attraction also caused the stock market to expand rapidly. By 1929 production and consumption goods decreased as unemployment decreased. This trend made stock investors very concerned and nervous which made them start to sell their overpriced shares on the market. On October 29 1929 A.K.A Black Thursday over 12.9 million shares were traded that day which resulted in the stock market crashing. Thousands of millions of share which were highly inflated, now turned into worthless stocks . This crash caused many business to slow down production and fire many workers. American banks also played a role in this as a result of a banking crisis as told by Milton Friedman and Anna Schwartz. They argue that due to a result of a banking crisis in where american citizens were holding on to more money than the federal reserve could supply causing lower consumerism and lower production and employment. The federal reserve lost about 35% of monetary contraction which resulting in a 33% deflation in america’s goods. According to the Monetarist view the federal reserve did not lower interest rate or raise the monetary base for many large banks causing them to fall World war 2 America had to enter the warShow MoreRelatedThe Great Depression And Its Effects On America2001 Words   |  9 PagesThe Great Depression was an incredibly dull time in the historical backdrop of the United States, impacting all the financial assets of the American lifestyle. The Great Depression shattered the financial status of the United States. President Roosevelt has been known for sparing the U.S out of the financial turmoil it found itself in from the Great Depression. The causative components of the Great Depression are still up for debate by many students of history and economics. For some individualsRead MoreSixteen Most Significant Events in U.S. History between 1789 to 19756920 Words   |  28 Pages After a review of United States history from 1789 to 1975, I have identified what I believe are the sixteen most significant events of that time period. The attached sheet identifies the events and places them in brackets by time period. The following discussion provides my reasoning for selecting each of the events and my opinion as to their relative importance in contrast to each other. Finally, I have concluded that of the sixteen events, the Civil War had the most significantRead MoreJohn D. Rockefeller as a Robber Baron Essay3605 Words   |  15 PagesRockefeller as a Robber Baron A robber baron was someone who employed any means necessary to enrich themselves at the expense of their competitors. Did John D. Rockefeller fall into that category or was he one of the captains of industry, whose shrewd and innovative leadership brought order out of industrial chaos and generated great fortunes that enriched the public welfare through the workings of various philanthropic agencies that these leaders established? In the early 1860s RockefellerRead MoreCommunism And Its Effects On America s Freedom And Government From Communist Power2178 Words   |  9 Pages1950’s, Communism was a major fear that Democratic nations such as America were afraid of because of its radical ideas. The actions taken due to the Red Scare and the rise of McCarthyism were necessary and completely justified to protect America’s freedom and government from Communist power. With an increase of Communistic nations invading other countries and forcing their ideas upon them there wa s an uproar of fear in the United States. The Domino Theory was a legitimate fear of if one nation fallingRead MoreHerbert Hoover4987 Words   |  20 PagesHerbert Hoover Herbert Clark Hoover was born on August 10, 1874. He was the thirty first president of the United States. Hoovers Term for President was from 1929 to 1933. He was a world-wide known mining engineer and humanitarian administrator. • As the United States Secretary of Commerce in the 1920s under Presidents Warren Harding and Calvin Coolidge, he promoted economic modernization. In the presidential election of 1928, Hoover easily won the Republican Nomination. The nation was prosperousRead More Comparison of the Presentation of the Characters Jay Gatsby and Dick Diver from The Great Gatsby5279 Words   |  22 PagesComparison of the Presentation of the Characters Jay Gatsby and Dick Diver from The Great Gatsby   Ã‚  Ã‚  Ã‚  Ã‚  F. Scott Fitzgerald is known as a writer who chronicled his times. This work has been critically acclaimed for portraying the sentiments of the American people during the 1920s and 1930s. ‘The Great Gatsby’ was written in 1924, whilst the Fitzgeralds were staying on the French Riviera, and ‘Tender is the Night’ was written nearly ten years later, is set on, among other places, the Riviera.Read MoreThe Creation Of European Union Was One Of The 20Th Centuries3119 Words   |  13 Pagesaccomplishments. So great that it won the noble peace prize in 2012 for â€Å"over six decades [having] contributed to the advancement of peace and reconciliation, democracy and human rights in Europe.† What was once a continent torn apart by war, is now a model for peace for the world. Over a 70 year period, Germany and France in particular had fought three wars. However, today war between those countries, or any in the European Economic Area, is clo se to unthinkable. With all the good that has come from the EuropeanRead More CUBA: The Great Journey in Economic Development on the United State’s Doorstep5530 Words   |  23 Pages The Great Journey in Economic Development on the United State’s Doorstep Introduction A discussion of Cuba and the occurrences within the country over the last century is often surrounded by probing analysis as to the extent to which the Revolution of 1959 actually served as a change from past regimes. It is ignorant to evaluate the revolution in a vacuum, because past events that created the climate where such a change could take place. Yet it is also immature to state thatRead MoreThe Battle Of The Bulge3845 Words   |  16 PagesBattle of the Bulge The Battle of the Bulge started in the winter December 16th 1944 – 1945 towards the end of World War II. It was the last major Nazi attack against the Allies in World War II. The Battle of the Bulge was the last chance effort by Hitler to split the alliance between Britain, France and America in two. Adolf Hitler believed that the western sector of Europe was weak in addition, if he attacked with a successful defeat, it would break up the alliance. Hitler ordered a majorRead MoreModern History.Hsc.2012 Essay25799 Words   |  104 PagesUSA 1919-1941 Topic two – conflict in the pacific Topic three – Douglas MacArthur Topic Four – World War I TOPIC ONE – USA 1919-1941 USA 1920’S * the radio age * felt like istory had turned a corner and never going back * stock market * black Thursday November 24 1929 * the jazz age * a speakeasyyyyyyy How significant were the Republican policies in causing the great depression? The significance of the republic policies were great, they brought a lot of

Sunday, December 15, 2019

Importance of Organisational Design Free Essays

THE IMPORTANCE OF ORGANISATIONAL DESIGN AND ITS IMPACT ON ORGANISATIONAL BEHAVIOUR The impact of globalization and new technologies on business environment has made it vital for organisations to constantly reassess their structure. French et al (2008), stresses that an organisation should be able to design its tasks and delegate some duties so that it can achieve its mission and vision. It is necessary to explore the importance of organisational design and how it can help in understanding the behaviour of informal and formal groups. We will write a custom essay sample on Importance of Organisational Design or any similar topic only for you Order Now Organisational design refers to the roles and formal reporting relationships that exist within an organisation. According to French et al (2008), it is selecting and implementing a structure for an organisation. The structure of an organisation is the assigned interrelationships and networks that exist among organizational resources (Schermerhorn, Hunt and Osborn, 2005). Organisational structure can be flat or hierarchical, bureaucratic, organic or hybrid. There are arguments that organisations are now less hierarchical in structure (Molinsky et al, 2012). In contrast, there are several who claim that the modern organisational structures are still very controlling with top-down power (Diefenbach and Sillince, 2011). The purpose of the organisational design is to prepare a layout for which the objectives of the organisation are achieved as it is to align with the organisation’s core competencies. Organisational design has to flexible and must be in alignment with the organisation’s strategy (Goold and Campbell, 2002). When the organisational strategy changes, components of organisation design such as structures roles and functions should be realigned to cater for this change (Corkindale, 2011). If there is a misalignment of organisation design with the organisation’s strategy, the result will be frustrating as employee performance will not drive organisational goals. Every organisation has both formal and informal structures. The formal structure represents the different types of design (i. e. hierarchical, matrix, flat etc. ) where the positions are clearly distinguished while the informal structure is built on individual associations and social processes (Mullins, 2011). This informal order cuts across the formal structure and is needed to keep the formal structure in order. An organisational structure that emphasises the formal structure over the informal structure will lead to bureaucratic and rigid organisation. Also, organisation design dictates the communication and decision loop within an organisation. Huber and McDaniel (1986) argue that organisations design should be carried with the objective of facilitating organisational decisions. Poor organisation design might lead to top management totally detached from the base operation of the business, missing out crucial details on every day realities of the business. A good organisation design should provide us with an insight into the organisational strategy, its communication and decision making loop and if it takes advantage of its formal and informal structures. Where the organisation design cannot provide these insights, it is most likely ineffective. Therefore Managers should always therefore strive to get feedback from the employees about the organisation structure and if it affects the ways they relate with one another and if it helps to fulfil their achievement needs (French et al, 2008). How to cite Importance of Organisational Design, Essay examples

Saturday, December 7, 2019

Integrating Knowledge Business Management †MyAssignmenthelp.com

Question: Discuss about the Integrating Knowledge Business Management. Answer: Introduction According to the case study, there will be a new hotel chain named StayTogether formed as a result of a merger of ten different hotel chains. The main reason of the merger is that the hotel chains are encountering significant losses due to the rise of numerous hotel room booking websites that book the rooms for users at a much discounted rate. Due to this particular reason, the hotels are encountering losses that they are not able to compensate for. Hence, the ten hotel chains have come together to merge and use a new system that will enable the users to book rooms online but at the same time, the hotel chain will not encounter significant losses. In this report, a critical analysis has been undertaken on the management decisions of StayTogether and accordingly suitable recommendations have been provided. The main issue the hotel chains are facing is the growth of the online hotel booking apps. Before the rise of these apps, the customers had to visit the hotels or their offices to book the rooms for the numbers of days they would live there. However, in peak tourism months, due to lack of sufficient rooms in the hotels, the customers could not book rooms and had to go from hotel to hotel to find a room. With the new online booking apps, the customers can book the rooms online long before their visit to the hotels (Reijers, Mendling Recker, 2015). As a result, these mobile apps have become extremely popular among the tourists and other customers. However, the main feature of these apps that have posed a serious financial problem for the hotel chains is the massive discounts provided by these apps for booking the hotel rooms. The discounts have resulted in attracting a huge number of customers for the tourists but on the other hand, the hotels are receiving much less revenue from the deals due to discounts as well as the service fees for the apps. Again, due to the high influx of customers, the maintenance costs of the hotels have risen significantly. As a result of all these, the hotel chains are encountering severe losses to such extent that some hotel chains are even on the verge of closing down. New Strategy for StayTogether Hotel Chain The ten separate hotel chains discussed in the case study have come together to develop a strategy to counter this problem and generate more revenue from the services. The new strategy includes the following points. The ten hotel chains will merge together and operate as a single hotel chain namely StayTogether Hotel Chain. There will be a specific Android and iOS app that the customers can use to book rooms for this particular hotel chain only unlike other commercial hotel booking apps. The prices of the rooms will be fixed but not too high. The room prices in peak months will have higher rates than usual. In order to compensate for the fixed rates (without discounts), there will be some other offers and benefits for the customers as decided by the management team. The benefits and offers to be provided to the customers are discussed below. Customer Loyalty Program Although there will be no direct discounts on the hotel rooms for the customers, the management team has decided to introduce a customer loyalty program to reward the frequently visiting customers. There will be a number of offers for the customers based on the loyalty points gathered by them. Loyalty points can be accumulated by a customer with increasing visits to the hotel chain as well as the frequency of the visits. The offers based on these loyalty points will increase with the increase in the points. At a certain point, the customer will be able to access free transportation to the hotel from the railway station or the airport. The customers bringing their own cars will be able to access the hotels free parking space as well. With even higher loyalty point, the customer will be awarded with free nights at the hotel. The management team expects that these offers will interest the customers to visit the hotel chain more often and will result in increasi ng revenue of the company. Buffet Meal Another issue the management team wants to address is the increasing maintenance and wage costs. Due to the large number of waiters, the company has to pay a huge sum on wages every year. Moreover, due to wastage of the excess food, the company encounters severe losses. In order to solve this problem, the management team has decided to introduce buffet meal system. In this system, the visitors will serve themselves and will only take the amount of food that they will able to consume. There will be two benefits of this system the total number of waiters can be reduced and there will be less wastage of food. Another feature of this scheme is that the visitors will have to pay the price of food together with the hotel room fees. The management team has also planned to keep a small restaurant area where the children, old and disabled visitors will be able to get normal restaurant facilities instead of the buffet system. Rebates The management team is also considering tying relationship with some airline companies for mutual benefits regarding customers. According to the proposed terms of this partnership, the customers reaching the hotel through these airline companies, they will get certain rebates. These rebates will be applicable on hotel fare or the meal prices. The management team expects that this scheme will benefit them as well as the airline companies. Charity The management team has proposed a new charity scheme. In this scheme, the customers will be able to nominate a charity at every visit. To this nominated charity, the company will pay 1% of their billable expenses. The expectation of the management team is that these four schemes will help them attract more customers as well as mitigated the issues of the current system. In order to implement these schemes, the company will have to do the following. Development of Android and iOS app for online booking system Restructuring of the prices of the rooms based on capacity (e.g. 2 bed, 3 bed, etc.), type (AC/Non-AC) and services (e.g. personal, dormitory, etc.) Design of loyalty points structure (e.g. 100 points for 2nd visit, 500 points for 3rd visit within 3 months, etc.) Rent of cars for providing transport for loyal customers Construction of the parking area for loyal customers bringing their own cars Application of new rebate rates Redesign of the restaurant for accommodating buffet meal system Possible Information Technology (IT) and Information System (IS) Issues Although the offers proposed by the management team are good enough to attract more customers, the company may face some serious IT and IS issues that can completely nullify the benefits of the new schemes and offers. Development of the App As per the proposed plan, the company will develop an online booking app for Android and iOS users. However, development of an app is not an easy task due to the fact that the development requires going through several stages like prototype, -version, -version, demo version and others (Botha, Kourie Snyman, 2014). Even after the full version is complete, there remain several bugs and errors that are to be removed using new patches. Again, the user interface must be attractive and easy to understand for the customers. Hence, the company will face significant challenge in developing the proposed new app. Cyber Security Cyber security will be significant challenge for the company once the proposed app becomes fully operational. For booking purposes, the customers will have to enter their personal information in the app and as a result, the app will be the target for different unethical hackers (Lee, Hung Chau, 2013). Moreover, some malwares can block the traffic on the server of the app and the personal information entered by the users will be redirected to a different rogue server. Hence, the privacy of the users will be lost unless sufficient cyber security measures are taken. Data Management There may some issues arising in data management if there is no suitable data processing system. With increasing customers, there will be influx of a huge amount of data. Manual operations will not be able to handle all the data accurately (Ferrero Sison, 2014). Hence, an automated data management system is necessary or the company will face significant challenge in managing all the customer information. Customer Care The company will also face significant challenge if there is no customer care service to address the queries of the customer. A good customer care service is an essential component of a successful information system. Once the company upgrades the existing technical setup, there will be opportunities for new business ventures that will help attracting more customers and gather more revenue. Some of the business opportunities can be automated tour guide, separate restaurant and fast food chain and others. However, in order to start venturing into these opportunities, the company needs to develop and increase the brand value so that the customers choose this company instead of other rivals of the company. Conclusion In this report, a critical analysis has been undertaken on the management decisions of StayTogether and accordingly suitable recommendations have been provided. The main issue the hotel chains are facing is the growth of the online hotel booking apps. Before the rise of these apps, the customers had to visit the hotels or their offices to book the rooms for the numbers of days they would live there. The main feature of these apps that have posed a serious financial problem for the hotel chains is the massive discounts provided by these apps for booking the hotel rooms. The discounts have resulted in attracting a huge number of customers for the tourists but on the other hand, the hotels are receiving much less revenue from the deals due to discounts as well as the service fees for the apps. The ten separate hotel chains discussed in the case study have come together to develop a strategy to counter this problem and generate more revenue from the services. The ten hotel chains will me rge together and operate as a single hotel chain namely StayTogether Hotel Chain. There will be a specific Android and iOS app that the customers can use to book rooms for this particular hotel chain only unlike other commercial hotel booking apps. The prices of the rooms will be fixed but not too high. The room prices in peak months will have higher rates than usual. Recommendations Based on the analysis of the new proposed hotel chain, the following recommendations can be suggested. The company should carefully prepare the different prices of rooms, food and services so that the customers are happy and the company itself does not encounter any significant losses. Since there will be no discounts for the room prices, the company should implement other offers carefully to attract the customers. The company should develop the mobile app by removing bugs and errors as well as implementing an attractive and user-friendly interface. Suitable cyber security measures must be taken to protect the personal information of the customers. An automated data management system is necessary or the company will face significant challenge in managing all the customer information. The company should also implement a customer care service for addressing the queries of a customer. References Botha, A., Kourie, D., Snyman, R. (2014).Coping with continuous change in the business environment: Knowledge management and knowledge management technology. Elsevier. Ceptureanu, E. G. (2015). Research regarding change management tools on EU SMEs.Business Excellence and Management Review,5(2), 28-32. Chang, J. F. (2016).Business process management systems: strategy and implementation. CRC Press. Ferrero, I., Sison, A. J. G. (2014). A quantitative analysis of authors, schools and themes in virtue ethics articles in business ethics and management journals (19802011).Business Ethics: A European Review,23(4), 375-400. Gattorna, J. (2015).Dynamic supply chains. Pearson Education Limited. Jeston, J., Nelis, J. (2014).Business process management. Routledge. Kock, N. (2014). Advanced mediating effects tests, multi-group analyses, and measurement model assessments in PLS-based SEM.International Journal of e-Collaboration (IJeC),10(1), 1-13. Lee, W. T., Hung, S. Y., Chau, P. Y. (2013). Influence of knowledge management infrastructure on innovative business processes and market-interrelationship performance: An empirical study of hospitals in Taiwan. InGlobal Diffusion and Adoption of Technologies for Knowledge and Information Sharing(pp. 152-175). IGI Global. Myers, M. D. (2013).Qualitative research in business and management. Sage. Reijers, H. A., Mendling, J., Recker, J. (2015). Business process quality management. InHandbook on Business Process Management 1(pp. 167-185). Springer Berlin Heidelberg. Schaper, M. T., Volery, T., Weber, P. C., Gibson, B. (2014). Entrepreneurship and small business. Scholes, M. S. (2015).Taxes and business strategy. Prentice Hall. Shehzad, R., Khan, M. N. A. (2013). Integrating knowledge management with business intelligence processes for enhanced organizational learning.International Journal of Software Engineering and Its Applications,7(2), 83-92. Singh, H., Samalia, H. V. (2014). A business intelligence perspective for churn management.Procedia-Social and Behavioral Sciences,109, 51-56. Sujov, A. (2013). Business Process Performance Managementa Modern Approach to Corporate Performance Management. InLiberec Economic Forum. Liberec: TU Liberec(pp. 542-550). Weiss, J. W. (2014).Business ethics: A stakeholder and issues management approach. Berrett-Koehler Publishers.